Division Field Service Technician

Job ID
Job Category
Information Technology
Nearest Metro Area

Are you looking for a new opportunity with a strong, stable and financially smart company?  Do you want the opportunity for advancement in your career?  If so, Gordon Food Service could be the place for you; for more than a century we have been honoring our promises to our customers and employees.  As one of the largest privately held foodservice distributors in North America, our family-owned company has a history of pursuing innovative ideas and building strong relationships. 


The continued growth of current and new markets allows for the addition of new talent to join our team.  We’re seeking great people looking for professional and personal growth and a place to make a difference in people’s lives.  If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service.

Position Summary:

  • Provides first and second level hands on support of entire division’s IT environment.  Works closely with end users and divisional leadership to ensure division’s IT needs and concerns are being addressed, and collaborates with Regional leaders to promote divisional needs to Home Office support teams.


Essential Functions:

  • Installs new software, hardware and peripheral components, such as monitors, keyboards, and printers for customers. following defined processes or installation specifications.
  • Responds to client’s inquiries concerning systems operations, including diagnosing system hardware, software, and operator problems
  • Performs warranty repairs on all desktop and laptop computers.
  • Recommends or performs remedial actions to correct problems based on knowledge of system operation.
  • Provides hardware support, limited to simple diagnostic troubleshooting of printers, warehouse and transportation (Transpro) handheld devices and the ability to utilize 2nd level support and/or vendors for repairs.
  • Performs first level diagnostics & troubleshooting of network issues (connectivity, WiFi)
  • Performs Network cabling, punch-downs and jack installation per Network standards
  • Assists with racking and installing networking hardware per Network team instructions
  • Performs racking and installation of servers and other IT hardware into network racks/cabinets per support team instructions
  • Escalates divisional outages or impairments using defined communication process and procedures.
  • Serves as secondary division liaison in information systems management initiatives.
  • Provides second line of support to internal GFS customers.  Provides solutions to hardware and software issues.
  • Maintains appropriate technology spare pool.
  • Enforces divisional compliance of Grand Rapids technology standards.
  • Maintains peer relationships in the field to share issues and ideas.
  • Provides on-call and weekend support as needed
  • Performs other duties and responsibilities  as assigned



  • Three years previous personal computer and peripheral experience or an equivalent combination of education, training, and experience.
  • Associates Degree preferred
  • Bachelor’s degree in Computer Science/Computer Information Systems or equivalent experience in a related field.  
  • Microsoft certification or CompTIA A+ certification, Network+ or MCSA is preferred.

Be part of an amazing culture where what matters to you, matters to us!


Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
Click here for more details.


Want to Learn More About Gordon Food Service? Check Us Out:





Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.   The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco free.

Gordon Food Service is a drug free workplace and drug tests all employees.  



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