Sales Learning and Development Specialist

Job ID
Job Category
Human Resources
Nearest Metro Area
MI-Grand Rapids

Looking for an opportunity to impact a quickly evolving sales organization through a newly formed sales training team, then this is the role for you.


Welcome to Gordon Food Service!  We are excited that you are thinking about opportunities with us, and we have an amazing story to share.  Here's a quick glance of who we are and the impact you could have on the food service industry.   Gordon Food Service At a Glance  There's a seat at our table for you.


At Gordon Food Service, "Everyone Is Important"


It's one of the Core Values that makes our company strong.  Our Sales Training professionals are here to ensure that we have both the tools and the culture in place to maximize the performance of our evolving sales force. Our sales training team works daily with our frontline teams to bring the "business perspective" into the discussion and align us to support our sales force through their work life cycle, preserving the culture that makes us unique.  In addition, the sales training team in our Home Office provide the strategy, processes, and programs that allow us to develop a salesforce with high growth goals, looking to outpace the competition.   




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The Sales Learning and Development Specialist is the key organizational resource responsible for the design and delivery of sales learning content.  Their scope may include selling skills, business and industry, and leadership training topics -- all integral to the Gordon Food Service sales business and critical to achieving our mission.


This position is part of a centralized model providing expertise in adult learning to assigned areas/functional groups within our home office (Grand Rapids, Michigan) and divisional sales operations throughout the United States.  The position is located at the Gordon Food Service home office in greater Grand Rapids, Michigan.  Some limited travel (up to 20%) will be required to fully support the needs of the business, but much of what we do is done virtually through collaborative meeting tools and eLearning solutions.  



  • Collaborates with business leadership and the Learning and Development team to scope and prioritize needs
  • Develops and executes learning solutions that support the achievement of the business objectives 
  • Ensures cost-effective design, sharing, implementation
  • Measures and evaluates solutions to ensure relevance and continuous improvement 
  • Implements and maintains leadership and professional curricula
  • Focuses all learning solutions on improving performance outcomes and business results using a systems approach
  • Makes effective financial and operational decisions that positively impact business outcomes and opportunities for competitive advantage.
  • Facilitates learning when instructor-led classes are appropriate


Does this look like you?

  • Bachelor’s Degree in HR, Instructional Design, or a related field required, Master's preferred
  • Certification as a Certified Performance Technologist (CPT) or Certified Professional in Learning and Performance (CPLP) preferred
  • Three or more years experience: Designing and delivering learning solutions; Managing diverse learner needs; Evaluating learning solutions; Selecting appropriate methodologies to maximize learning; Leading, managing, and facilitating change within organizations; Improving human performance; Gathering data to show the value of learning and performance solutions; Achieving desired outcomes of projects on time and within budget.
  • Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effects
  • Proven ability to measure and evaluate learning through data gathering and metrics
  • Technical tools proficiency:
    • Computer based training software:  Adobe Systems Captivate, Articulate Rapid E-Learning Studio; Trivantis CourseMill; Wordwide Instructional Design System  WIDS, and/or equivalent
    • Desktop publishing software:  Adobe FrameMaker, Microsoft Publisher; Performance TEchnology Associates DocuTools and/or equivalent
    • Graphics/imaging software:  Adobe Flash, Adobe Illustrator, Adobe Photoshop, TechSmith Snagit and/or equivalent
    • Video Creation/Editing software:  Adobe Premier Pro; Apple QuickTime; Avid Technology Pinnacle Studio; TechSmith Camtasia
    • Web Page Development - Adobe Dreamweaver
    • Video Collaboration:  WebEx GoTo Meeting; Google Hangout, etc.
    • Presentation Software:  Google Presentation, Microsoft Powerpoint, and/or equivalent

Be part of an amazing culture where what matters to you, matters to us!


Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
Click here for more details.


Want to Learn More About Gordon Food Service? Check Us Out:





Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.   The EEO is the Law poster is available here:

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco free.

Gordon Food Service is a drug free workplace and drug tests all employees.  



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