IS Business Analyst

Job ID
Job Category
Information Technology
Nearest Metro Area
MI-Grand Rapids

The Transportation IT team is a growing, dynamic group whose passion for success provides many opportunities to grow both personally and professionally.​

Position Summary:

Develops software application solutions used by the business community.  Works closely with business users to understand the processes and requirements that a technology solution will enable and then translates those into artifacts that are used by application development teams to create and deliver a solution.  Typically engages in projects that are specific to their domain.


Essential Functions:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with customers (external and internal) to analyze information needs and functional requirements and deliver artifacts (e.g. Business Requirements, Use Cases, GUI designs, etc.) as needed.
  • Work independently with users to define concepts and in collaboration with project managers and project team leaders.
  • Drive and challenge business users on their assumptions of how they will successfully execute their plans.
  • Create functional test cases.
  • Facilitate user acceptance testing.
  • Serve as a conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Develop requirements specifications according to standard templates, using natural language.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Be a liaison between the business units, technology teams and support teams.



  • Bachelor degree in Computer Science, Information Systems or related field
  • 3-9+ years of previous analysis or software development experience or an equivalent combination of education, training, and experience.
  • Demonstrated understanding of current technologies
  • Strong commitment to software quality
  • Proven analytical, critical thinking, and troubleshooting skills
  • Solid customer focus, teamwork, innovation, creativity, and relationship building
  • Familiarity with Agile Methodologies
  • Knowledge of SAFe, KanBan and SCRUM
  • ERP experience is beneficial

Be part of an amazing culture where what matters to you, matters to us!


Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
Click here for more details.


Want to Learn More About Gordon Food Service? Check Us Out:





Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.   The EEO is the Law poster is available here:

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco free.

Gordon Food Service is a drug free workplace and drug tests all employees.  



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