• ERP Order to Cash Technology Manager

    Work Location US-MI-WYOMING
    Job ID
    1300 GEZON PKWY SW
    Job Category
    Information Technology
    Nearest Metro Area
    MI-Grand Rapids
  • In the role of ERP Order to Cash Technology Manager, you will apply your technical proficiency and business process understanding across design, construct, pilot, and implement stages of our “ONE” business transformation initiative enabled by an Enterprise Resource Planning (ERP) system.


    Prof - 2 women


    This business-led transformation will focus on process reengineering and standardization, measure success in terms of value delivered to the business, simplify operations by adopting industry best practices, and drive innovation by combining technology with optimized business processes.  


    What makes the “ONE” business transformation initiative a great team to be a part of?

    As part of this initiative you will be implementing a leading postmodern Enterprise Resource Planning (ERP) system.  You will directly contribute to the solution that is going to enable operational efficiency and innovation by leveraging technology, ultimately bringing a financial benefit to the organization for scalable and continued growth.

    As the Technology Manager for the Order to Cash workstream of the project, you will play an important ERP program role in creating high level design artifacts, delivering high quality code deliverables, leading validation for all types of testing and support activities related to implementation, transition and post go-live support.

    You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.


    This is a great opportunity to bring your experience and technical knowledge to bear while assisting with both near and long term technical solutions enabling successful business outcomes.


    Your responsibilities will include:


    Process leadership:

    • Collaborates with internal and System Integrator’s functional leads, data leads, technical architects, deployment and change management leads on ERP system design, construction, pilot, and implementation.
    • Assures adherence to overall ERP program objectives and guiding principles.
    • Participates in analyzing requirements, documenting system capabilities gaps, designing the solution, and assisting with the design documentation.
    • Leads ERP system configuration, system conversion and data migration activities.
    • Identifies interface requirements and custom development needs to address functional/configuration gaps.
    • Leads custom design, development, process and code reviews with the project teams and key users (when approved by a business transformation governance body).
    • Coordinates testing activities, break-fixes, and cut-over activities.
    • Leads realization of technical specifications.
    • Provides regular status reports and advance information for any escalations.


    People leadership:

    • Leads a team of technology professionals.  Responsible for  hiring, training, performance, development  and retention of  these teams.  
    • Mentors, motivates, develops and serves as a resource to team and others.  


    This role requires deep understanding and experience in both technology and business process, including...


    • Bachelor’s Degree or equivalent experience in Computer Science or Information Systems
    • At least 5 years of experience with information technology
    • A strong knowledge of technical/infrastructure architecture, security, cloud services, enterprise integration, data management, and software development practices with focus on emerging information technology and postmodern ERP solution deployment and support
    • Experience with ERP implementation project(s)
    • Understanding of Order to Cash (O2C) business processes and sub-processes (Order Entry, Order Processing, Pricing, Customer Management, CRM, Credits, Customer Contracts, Customer Rebates) and overall strong business acumen
    • Proven leadership experience


    Leading candidates will also have...


    • Previous experience collaborating in a change/release management process in coordination with external (System Integration) partner
    • Previous industry experience in wholesale distribution and/or manufacturing 
    • Strong communication capabilities that will enable you to collaborate with our business partners, a ERP System Integration partner(s), and across software development, infrastructure and architecture teams within the Information Technology (IT) organization


    Be part of an amazing culture where what matters to you, matters to us!


    Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



    We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
    Click here for more details.


    Want to Learn More About Gordon Food Service? Check Us Out:





    Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.   The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

    If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

    All Gordon Food Service locations are tobacco-free.

    Gordon Food Service is a drug-free workplace and drug tests all employees.  


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