• Non-Commercial Sales Manager

    Work Location US-TX-HOUSTON
    Job ID
    11303 ANTOINE DR
    Job Category
    Sales (Inside/Outside)
    Nearest Metro Area
  • The Non-Commercial Sales Manager manages Gordon Food Service business relationships with profitable regional and national multi‐unit chain healthcare and hospitality customers to meet AOP and LRP Goals. Actively participates in key Gordon Food Service and customer related activities. Provides development opportunities and monitors training activities for direct reports to ensure a high performing team.

    Essential Functions:

    • Manage the development of new and existing multi-unit business within assigned region, defines project scope and assumes ownership of all prime vendor presentations and participates in the region’s long range planning process.
    • Collaborates with key decision-makers and executives of accounts to maintain and penetrate business relationships.
    • Coordinates the demonstration or presentation of products and discusses applications, using samples or marketing material, emphasizing salable features based on price or value to benefit customer’s business operations.
    • Reports monthly to leadership team regarding current customer activities and developments utilizing CRM Suite.
    • Creates and reviews monthly reports to include customer KPI, locked-in-pricing and proprietary items lists.
    • Manages credit terms within established parameters created by the finance department and directs collection of accounts receivable to manage credit relationship with customers.
    • Oversee development of business plans for territory and customers. Assist with new account development and visit key customers to build relationships and to assist with the resolution of serious customer concerns. Collaborate with operation teams to meet customer service profile expectations.
    • Maintains visibility with key customers, segments or associations. Participates in food shows, regional customer events, customer segment shows and customer trips to headquarters. Plans and facilitates either alone or in conjunction with sales managers periodic meetings or activities for the region and/or division managed.
    • Collaborates with direct supervisor to make expense recommendations for their team during the Annual Operating Planning process each year.
    • Maintain knowledge of healthcare segment through industry magazines and local culinary organizations.
    • Demonstrate and deliver understanding of Foodservice Industry and operations.
    • Understand areas of customer focus, including Sales Building, Staffing, Profitability, and Compliance.
    • Interviews, hire, train, and retain sales staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them.
    • Provide development opportunities and mentoring for direct reports and develop succession plan for area managed. Collaborates with direct reports to identify goals and objectives, provide regular and candid feedback through evaluations or coaching sessions, assigning responsibility for projects and other methods of “leading” people.
    • Conduct reviews of performance to plan and modify or realign where necessary to achieve plan. Ensures that HAR skills meet requirements by providing and monitoring application effectiveness of training as detailed in the HAR Curriculum. Provide ongoing HAR training with an emphasis on “in the car” ride-with programs.
    • Performs other duties as assigned.

    Knowledge / Skills / Abilities:

    • This position requires excellent supervisory, customer service, problem solving, interpersonal, communication, and mentoring skills to represent the department, speak at minor functions, and resolve vendor problems.
    • Must have good time management, administration, collaboration and organizational skills to understand and assist in developing relationships between sales, transportation and the customer.
    • Must be able to develop, refine, communicate, and implement plans.
    • Must have industry and segment knowledge and be able to analyze and interpret data.
    • Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices and achieve business goals.
    • Must be able to develop profitability models and other analytical tools.
    • Must be able to read and interpret complex documents and have very good mathematical aptitude.
    • Must be able to work “exceptional” hours including evenings and weekends.
    • Must possess good evaluation, feedback, and training skills.

    Equipment / Tools / Technology:

    • Laptop computer 
    • Networked printer/copier/facsimile machine
    • Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer)
    • Google Suite (Gmail, Calendar, Sites, Drive, Docs, Groups)
    • Sales Software (SugarCRM, Marketing Connection, Dobbin, Citrix applications)

    Minimum Years of Experience:

    • Four to six years previous sales or business experience with an understanding of healthcare segment needs, customer and business type requirements, plus three years of previous supervisory experience or an equivalent combination of education, training, and experience.
    • In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

    Be part of an amazing culture where what matters to you, matters to us!


    Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



    We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
    Click here for more details.


    Want to Learn More About Gordon Food Service? Check Us Out:





    Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.   The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

    If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

    All Gordon Food Service locations are tobacco-free.

    Gordon Food Service is a drug-free workplace and drug tests all employees.  


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