• Senior Business Analyst - JDA

    Work Location US-MI-WYOMING
    Job ID
    1300 GEZON PKWY SW
    Job Category
    Information Technology
    Nearest Metro Area
    MI-Grand Rapids
  • As a member of the SCM Product Acquisition team you will be part of a team responsible for developing, testing, enhancing, and supporting a suite of world class supply chain management solutions.  This role will focus on the JDA suite of products, including JDA Demand, Fulfillment, Inventory Optimization, Demand Class, Dynamic Deploy, and Order Optimization. This role will also work with other systems including Item, Vendor, Cost, Purchase Order, Non Stock Ordering, Product Recall, and Vendor EDI.


    The key to success in this role is a complement of technical skills, focus on quality, a desire to exceed customer expectations, knowledge of Agile principles, and a drive to learn new technologies.  This role is expected to collaborate with Product Owners, Application Architects, Software Developers, and Quality Control on various enhancements in order to deliver business product solutions.


    The Senior Business Analyst is an essential role in the development of software application solutions used by the business community.  The Senior Business Analyst works closely with business users to understand the processes and requirements that a technology solution will enable and then translates those into artifacts that are used by application development teams to create and deliver a solution.  The Senior Business Analyst engages in projects of all sizes from a small domain-specific project to a large enterprise project spanning multiple domains.


    Essential Functions:

    • Understanding of demand planning and replenishment activities
    • Approach problems with an awareness of key metrics that must be balanced
    • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
    • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
    • Proactively communicate and collaborate with customers (external and internal) to analyze information needs and functional requirements and deliver artifacts (e.g. Business Requirements, Use Cases, GUI designs, etc.) as needed.
    • Successfully engage in multiple large initiatives simultaneously.
    • Mentor less-experienced business analysts.
    • Occasionally serve as the project team leader.
    • Work independently with users to define concepts while also in collaboration with project managers and project team leaders.
    • Drive and challenge business users on their assumptions of how they will successfully execute their plans.
    • Create functional test cases.
    • Facilitate user acceptance testing.
    • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
    • Serve as a conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
    • Develop requirements specifications according to standard templates, using natural language.
    • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
    • Be a liaison between the business units, technology teams and support teams.


    Requirements and Desired Skills/Experiences:

    • Bachelor’s Degree in Computer Science, Information Systems or related concentration and/or experience is required for this position
    • 3-5 years experience working with JDA modules is desired.  Related experience in procurement/demand requirements planning systems experience is acceptable
    • 3-5 years experience in business analysis and systems requirements
    • Experience reading/writing SQL
    • Basic UNIX navigation a plus
    • Familiarity with industry standard modeling diagrams
    • Understanding of the application development life cycle
    • Experience in identifying and testing of quality test scripts
    • Strong interpersonal communication skills are a primary requirement
    • Experience within a large organization, working with cross functional teams is strongly desired
    • Desired: Experience in a distribution environment with short lead times and perishable products


    Click Here to get a quick glance of who we are and the impact you could have on the food service industry.  
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    Be part of an amazing culture where what matters to you, matters to us!


    Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



    We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
    Click here for more details.


    Want to Learn More About Gordon Food Service? Check Us Out:





    Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.   The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

    If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

    All Gordon Food Service locations are tobacco-free.

    Gordon Food Service is a drug-free workplace and drug tests all employees.  


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