• CRM Suite Lead

    Work Location US-MI-WYOMING
    Job ID
    1300 GEZON PKWY SW
    Job Category
    Information Technology
    Nearest Metro Area
    MI-Grand Rapids
  • Are you someone that is looking to elevate your career? Do you want to be on a team that is in a state of rapid development and setting the tone for technology/tools that is "delivering for tomorrow today”?  Then, Gordon Food Service has the opportunity for you!

    Prof - 2 women

    We are seeking a CRM Suite Lead for our North American Digital Experience Team.  The CRM Suite Lead provides strategic direction for Gordon Food Service’s Customer Relationship Management (CRM)  software suite. We are seeking a trailblazer to manage the CRM tools and act as a liaison between our Sales Department and IT to ensure our CRM software suite is fully maximized. If this is you, please see additional details below.


    Why join our Team?

    • The opportunity to oversee and implement the company's CRM strategy in coordination with the CRM product manager.
    • Collaborates with Business Unit stakeholders to ensure user adoption to impact results and success.
    • Collaborates directly with various North American stakeholders to understand requirements, prioritize releases, translate requirements into processes, and execute the configuration and implementation of major updates to our CRM.
    • The opportunity to develop and refine the CRM roadmap to leverage the full capabilities of the CRM suite, improve and enhance the CRM system and user experience, and maximize ROI.
    • Collaborates with North American Business Intelligence community and stakeholders to develop and recommend dashboards and KPI reports.
    • Analyzes overall benefits realization and identify opportunities for improvement of ROI achievement.
    • Maintain business relationship with CRM vendor(s) and stay current on relevant new functionality and/or industry trends and oversees data governance and ensure data integrity.
    • Responsible for system administration, including ongoing support and user management.
    • Executes technical system configuration, module design, and workflow design while  partnering with IT to ensure system is maintained and remains evergreen.
    • The opportunity to travel up to 25% of the time.


    Leading candidates will have……..

    • Minimum 5 years of project/product management experience, with a focus in Sales & Marketing CRM systems.
    • Bachelor's degree in Sales, Marketing, Business, or similar field preferred.
    • Business Analytics/Business Intelligence experience with an understanding of the data flow and the Lead-to-Cash cycle.
    • Strong understanding of CRM system configuration and design principles.
    • Strong ability translating business requirements into process and reporting technical specifications.
    • Experience with creating charts and graphs in excel and google sheets for trending and demonstrating performance.
    • Ability to conduct gap/data analysis, functional/technical design, implementation, and user acceptance training.

    Click Here to get a quick glance of who we are and the impact you could have on the food service industry.  
    There's a seat at our table for you!


    Be part of an amazing culture where what matters to you, matters to us!


    Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce.  To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.  



    We take care of each other at Gordon Food Service.  Employees love our competitive benefit plans, which include all the things you would expect and a few that you might not! 
    Click here for more details.


    Want to Learn More About Gordon Food Service? Check Us Out:





    Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.   The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

    If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

    All Gordon Food Service locations are tobacco-free.

    Gordon Food Service is a drug-free workplace and drug tests all employees.  


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